Refund policy

Refund Policy

At Decordia, we want you to be happy with your purchase. If there’s an issue with your order, we’re here to help.

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

After reviewing your request, we may offer a replacement or refund.

Returns

We accept returns for eligible items within 7 days of delivery. Items must be unused and in their original condition and packaging.

Return shipping costs may be the responsibility of the customer unless the item was damaged, defective, or incorrect.

Refunds

Once your return or refund request is approved, refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Items

We cannot offer refunds for items damaged through misuse, normal wear and tear, or requests made outside the stated return period.

For refund or return questions, please contact our customer support team.